Shipping Policy

WORLDWIDE SHIPPING

Our standard shipping method is worldwide. We ship to nearly every country in the world from our strategically placed distribution centers. Our estimated delivery timeframe is 20 to 30 business days.

ORDERS PROCESSING 

We make our best efforts to process all order between 2-3 business days, and in some cases it could take up to 5 business days.

Customer that pay for express order processing will get priority and their orders will be processes in 1-2 days. This doesn't mean express shipping, it just means that we will process the order sooner.


In rare situations, because of circumstances outside our control, deliveries can take longer (i.e 30+ business days). This is typically due to the unreliable nature of some countries 'customs' who delay the processing of incoming parcels.

FAILED DELIVERY

Our shipments typically require a signature on delivery and if there is no one home to sign, it will be stored at the local post office for collection. If not collected within a certain timeframe the package will usually be returned to us. Re-shipment of your package will incur a fee. Our shop will not be held responsible for lost goods if an incorrect shipping address is provided. Should your package not show up, or arrive damaged, please contact us at: info@giovannitoscano.com


CUSTOMS

Our shipments nearly always fall under local taxation thresholds and your package therefore will not incur any local import tax. But each country does differ and we have no control or influence over individual decisions made by your countries customs department. If your package has been delayed at customs for an unreasonable length of time, please contact them directly.

 

DELAYED DELIVERIES

Due to the complexities of international shipping sometimes the tracking information is delayed or inaccurate. We work with hundreds of logistic partners to get your item from our warehouse to your country as quickly and efficiently as possible - but each partner supplies tracking information in a different format. It's not unusual to for an item to be "stuck" on the other side of the world for 10 days, only to arrive at it's destination the next day. If your shipments tracking becomes stalled for more than 14 days please contact us so that we can use our tools and resources to give you more information.